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12:00 pm

Lunch & Learn: Leading in Customer Service

March 26 @ 12:00 pm - 2:00 pm
McAllen Chamber of Commerce, 1200 Ash Ave.
McAllen, TX 78501 United States
Speaker Barbara Baggerly-Hinojosa of Leadership Empowerment Group

Speaker Barbara Baggerly-Hinojosa of Leadership Empowerment Group Current research on customer service indicates that employees who exhibit the leadership skills closely associated with effective customer service tend to stay in their organizations longer and are more committed to the work. Training employees on how to effectively listen to customers, quickly and effectively deal with concerns, and properly communicate with important information to customers and other employees is essential in today's organizations.…

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