The City of McAllen’s Building Department is launching a program to conduct live remote video residential building inspections. The purpose of the Remote Video Inspections program is to provide an alternative to on-site locations.
“As we try to navigate through these unprecedented times, the business of the city must go on,” said McAllen City Manager Roel “Roy” Rodriguez. “Homes are being constructed or renovated and we must make sure that those homes are safe for all involved, whether it is the contractors constructing the home or the residents who will eventually live there. The RVI program will ensure that our inspectors can still inspect homes while keeping them safe, as well. The RVI program will also be a great time saver, as well.”
Customers must use a minimum 4G device for inspectors to remotely view the job site using either FaceTime (iOS) or Google Duo (Android). Currently, the City of McAllen Building Department is offering the following residential remote video inspections: Infiltration, Insulation, Service Re-Do, Temporary Poles and Working Clearance Inspections.
The RVI Program, however, is entirely optional and in-field inspections will continue for those who cannot or do not wish to participate in the RVI program. For those who do wish to participate in the program, there is a specific set of guidelines to follow.
Using RVI
Customers can schedule an eligible RVI either through the Building Permits and Inspection Recording System 956-681-1328. They may also do so through the City of McAllen Online Permit Portal via onlinepermits@mcallen.net. In the request, indicate if the inspection will be a remote inspection. Also leave a name, contact and permit number, address of location and eligible inspection type.
An inspector from the Building Department will call on the day of the inspection to schedule an exact inspection time. Customers must be ready and able to receive a video call from the Building Inspector at the appointment time. Failure to answer the call may result in a failed status.
The remote video inspection will follow a specific set of instructions for customers. Inspectors, upon completion of the remote inspection, will follow the same procedure for follow-up, depending on results of the inspection. At the end of the RVI, the Building Inspector will update the system with inspection results. The permit holder on file will then receive an email. Additionally, the results will be available on the City of McAllen Online Permit Portal.
The City of McAllen is currently exploring virtual inspections for other departments, as well. Health & Code Enforcement, the Fire Marshal’s office and the Planning Department are also looking into conducting certain inspections via remote video inspections, as well.