Tag Archives: customer satisfaction

Study the Best; Become Better

Dr. Amanda Trosten-Bloom is a principal with the Corporation for Positive Change, a consulting agency specializing in organizational change and transformative leadership. She shares the story of a mid-sized American automotive repair company that sought to improve customer satisfaction, and the lessons it learned about the power of an appreciative inquiry. The story begins simply enough. Company managers examined data on customer satisfaction and agreed that customer satisfaction could be…

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