VA Texas Valley Coastal Bend Healthcare System in Harlingen has been awarded the 2025 Veterans Health Administration Customer Experience Award for Best Patient Experience Award for facility complexity level 2. This national recognition honors VATVCBHCS demonstrating the Under Secretary for Health’s Veterans First priority by delivering exceptional patient experiences and exemplifying VHA’s mission to build trust, improve access and provide high‑quality, veteran‑centered care.

The VHA CX Awards recognize facilities that consistently demonstrate excellence in service to veterans, families, caregivers and survivors. Awardees are selected based on strong performance across key customer experience measures, leadership attributes, internal controls and operational standards.

This is VATVCBHCS second achievement in the VHA CX Awards program. In 2024, the facility also received the Best Experience Award for VHA Facility Complexity Level 2.

To determine each year’s Best Patient Experience Award recipients, VHA evaluates direct feedback from veterans in critical areas such as trust, communication, access, emotional support, care coordination and overall satisfaction. VATVCBHCS achieved top rankings through sustained excellence and continuous improvement efforts designed to meet the needs and expectations of Veterans and their families.

“I am honored to accept the VHA Best Experience Award for Level 2 Facilities for the second time in the last three years. This recognition reflects the dedication and compassion of our entire team, who work tirelessly to ensure Veterans and their families receive the exceptional care and experience they deserve. I am proud of what we’ve achieved together and look forward to continuing our commitment to delivering the very best in veteran-centered service” said Homero S. Martinez III, VATVCBHCS Medical Center director.

Patient experience scores account for 22 percent of the overall Centers for Medicare & Medicaid Services Star Ratings, underscoring the significance of this achievement.

These achievements reflect the facility’s unwavering dedication to fostering a supportive environment where Veterans feel valued, respected and confident in the care they receive.